Manweb Group of the Electricity Supply Pension Scheme

How the Scheme is managed

Legal information

The Group is managed by the Directors of Manweb Corporate Pension Trustee Limited (the “Trustee”). It’s their duty to run the Group in the best interests of you and your dependants. Some of the Directors are appointed by the Company and some are appointed by members.

The Trustee runs the Group in accordance with current pension laws and a formal document which records the governance of, and benefits provided by, the Group, called the “Trust Deed and Rules”. This guide gives you a summary of the Group benefits, but if there are any differences then the Trust Deed and Rules and pension laws will override this summary.

All relevant Group documents are held on OneView. The Trustee Report and Accounts can be provided on request.

Data protection

The Trustee needs to hold personal data about you and your dependants to be able to run the Group. The Group’s Privacy Information Notice can be found on OneView – this includes details of our advisers and service providers.

OneView

If you can’t find what you’re looking for here, go to OneView at aptiaoneview.co.uk/manweb

OneView is your personal member portal, giving you 24/7 access to real-time information about your retirement benefits. Go to OneView if you need to:

• Update your personal details, such as your address or email.
• Nominate or update your dependants or beneficiaries and their contact details.
• Change the bank that your pension is paid into.

Watch this video to find out how to register and what you can do on OneView.

You can also download the MyPension@Aptia mobile app so you can engage with your pension on the go.

Help with problems

We always aim to provide a high standard of service to you. Any day-to-day queries about the Group should be referred to Aptia.

However, if you experience any problems that Aptia can’t resolve for you, the Trustee has an ‘Internal Dispute Resolution Procedure’ which is designed to deal with any complaints.

Please contact:

• Claire Dunne - Pension Projects and Services Manager
• Email - pensions@scottishpower.com
• Address - ScottishPower Headquarters, 11th Floor, 320 St. Vincent Street, Glasgow, G2 5AD

Other useful contacts

Money & Pensions Service

The Money & Pensions Service is available at any time to give you free information and guidance on pensions. It can also help anyone who has a problem, complaint or dispute with their occupational or personal pension scheme.

• Email: contact@maps.org.uk
• Address: Borough Hall, Cauldwell Street, Bedford, MK42 9AB

The Pensions Ombudsman

The Pensions Ombudsman investigates and decides complaints and disputes of facts or law in relation to pension schemes. The Ombudsman is completely independent and there is no charge for this service.

• Email: enquiries@pensions-ombudsman.org.uk
• Address: 10 South Colonnade, Canary Wharf, London, E14 4PU

The Pensions Regulator

The Pensions Regulator is the regulator of work-based pension schemes in the UK. The Pensions Regulator is able to intervene in the running of schemes where trustees, employers or professional advisers have failed in their duties. Its priority is to work with schemes to identify and reduce any risk to members’ benefits.

• Online: thepensionsregulator.gov.uk